Culture Changed at this Indiana Refinery

Featured in Maintenance Technology, April 2016

Read how CountryMark, an Indiana refinery that processes 28,000 barrels of crude oil daily, instituted a WorkPlace Excellence Program to establish a culture of reliability.


For 73 years, the CountryMark maintenance team operated in a reactionary mode – and they were good at it.

In a crucially competitive market, the Mount Vernon, IN, oil-refinery leadership team realized the operation needed a complete overhaul to streamline processes, get control of inventory, and optimize workflow.  Through a carefully conceived and well-executed plan, it is making a 180-degree switch to a predictive and preventive structure that has already increased production, decreased equipment failure, and reduced costs.